FAQ’s

My Account & My Orders

What is 'My Account'? How do I update my information?
It is easy to update your Chichlerz account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Chichlerz

1. Manage/edit your personal data like address, phone numbers, and email ids
2. Change your password
3. Track the status of your orders

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it. You will receive an email containing the details of your order when we receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. CHZA1202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when we ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability

Shopping

I see different prices for books with the same title. Why?
On Chichlerz, you may find various editions of the title. Some editions might be collector's first/earlier prints, while some might be hardcover and others paperback. You can check for this on the product page. Some editions are re-published/printed within India, while some editions are imported. All other available editions and alternative prices for a particular title are mentioned on the respective product page under 'Other Editions'

Is it necessary to have an account to shop on Chichlerz?
You can shop on Chichlerz by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Chichlerz account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products

What do I need to know before getting an order gift wrapped?
a. Giftwrap is chargeable at Rs. 30 per order
b. Cash-on-Delivery orders cannot be gift wrapped
c. Larger items such as televisions and refrigerators cannot be gift wrapped
d. Invoice is not included if the gift wrapped order contains books. For gift wrapped orders containing other items, we are required to include the invoice for logistical, legal and octori/tax reasons

Wallet

What is the Wallet?
The Wallet is a prepaid instrument that enables you to shop on Chichlerz multiple times by making a one-time payment of a certain value. This will be added to your Wallet as prepaid balance. When you select the Wallet as the mode of payment for your order, the corresponding amount will be deducted from your Wallet balance.

Why should I use the Wallet?
a. The Wallet feature lets you conveniently make purchases on Chichlerz.
b. Maintain Wallet balance and make multiple payments without entering card or bank details every single time you place an order
c. Simpler and faster checkout process
d. Failed payments are no more a concern

How do I sign up for the Wallet feature?
You are not required to sign up separately for the Wallet. Simply log in to your chichlerz.com account to begin using the Wallet feature. Of course you need to maintain a balance to actually pay using this option.

How do I view my Wallet balance?
In order to view your Wallet balance

1. Log in to your chichlerz.com account
2. Go to the Wallet page in the 'My Account' section

How do I redeem Wallet balance?
In order to use your Wallet balance
a. Add items to your cart
b. Go through the usual check-out process
c. In the payment step of check-out, choose Wallet as the mode of payment
Any new top-ups made into the Wallet will be limited to digital purchases in the Flyte category - MP3s and eBooks. All top-ups are credited into the Wallet's Flyte compartment. In case your Wallet has unused top-up balance from earlier, you may continue to use it to make purchases across all categories till it is exhausted.

What do I do if my Wallet balance is insufficient?
In case your Wallet balance is lower than the total amount payable for your order, you can make a partial payment using your Wallet and then pay the remaining amount using any of the other prepaid payment options. Please note that Cash-on-Delivery cannot be combined with a Wallet payment.

Can I transfer my Wallet balance?
No. The Wallet is associated with your Chichlerz account only, and cannot be transferred to other accounts.

Is there any expiry date for the balance in the Wallet?
No. There is no expiry date for the Wallet balance. You will be able to use it to make purchases at any point in time.

Can I delete my Wallet?
Since the Wallet is associated with an account, it cannot be deleted separately. The Wallet as a feature is designed to expedite your payments on Chichlerz. You may choose not to use it.

Payments

How do I pay for a Chichlerz purchase?
Chichlerz offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Chichlerz 's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase. Chichlerz also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Chichlerz?
There are NO hidden charges when you make a purchase on Chichlerz. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash on Delivery?
If you are not comfortable making an online payment on chichlerz.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs.15, 000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Chichlerz?
Your online transaction on Chichlerz is secure with the highest levels of transaction security currently available on the Internet. We uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Chichlerz are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Chichlerz take to prevent card fraud?
Chichlerz realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Can I use my bank's Internet Banking feature to make a payment?
Yes. Chichlerz offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction

How do I place a Cash on Delivery (C-o-D) order?
All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:
The maximum order value for C-O-D is Rs.15,000. COD Charges may apply.
e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
Cash-only payment at the time of delivery.

Order Status

How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What do the different order status mean ?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed Us.
Order Shipped: Your order has been shipped by us and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.

When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Us with the order number.

Shipping

What are the delivery charges?
Delivery charges are the amount used to ship the product. Delivery charges vary by Product weight and distance. We usually display our delivery charges on the product page. You can visit the page by clicking product detail page.

Are there any hidden costs (sales tax, octroi etc) on items sold?
No. There are zero hidden charges when you make a purchase on Chichlerz. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible our Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through our Logistics, you can return the item through a third-party courier service. Return fees are borne by us

Product Review Creation Guidelines

Guidelines For Writing Product Reviews
Product reviews on chichlerz.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

a. Have you used this product?
It's always better to review a product you have personally experienced.

b. Educate your readers
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

c. Be yourself, be informative
Let your personality shine through, but it's equally important to provide facts to back up your opinion.

d. Get your facts right!
Nothing is worse than inaccurate information. If you're not really sure, research always helps.

e. Stay concise
Be creative but also remember to stay on topic. A catchy title will always get attention!

f. Easy to read, easy on the eyes
A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?
Customer reviews should be relevant to the product in question. The product review section on chichlerz.com is for you to share your opinion on the product, and for other customers to research better. chichlerz.com reserves the right to remove reviews that include any of the following:

a. Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
b. Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)
c. HTML embedded in text
d. References to other ecommerce stores
e. Pricing related comments
f. Personal information (Phone numbers, postal address, email address and others)
g. Profane comments
h. Inflammatory comments
i. Copyrighted comments
j. Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
k. Promotional content
l. Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
m. Reviews written for any form of compensation
n. Reviews given using fake ids, irrelevant user email ids
o. Asking for helpful votes
p. Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
q. Feedback about errors in the product description.