How do I return an item purchased on Chichlerz?

Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.

TIP: For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to Chichlerz, place a return request:

1. Create a Return Request
- Go to 'My Orders'
- Click 'Return' to open the Return Request form
- Select 'Replacement' or 'Refund'

2. 'Item to be Returned' is picked up
The item you wish to return will be picked up from your doorstep.

3. Replacement/Refund Initiated
Once we receive the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important: Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

• Returns including all replacements/pickups are done free of cost.
• In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
• We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
• In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
• In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
• Replacement is subject to availability of stock with us. In case a Replacement is not available, we will refund the amount for the same.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.
-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
-Defective/damaged products that are covered under the manufacturer's warranty.
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Specific categories like innerwear, lingerie, socks and clothing freebies.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items.

What is Chichlerz's Friendly Returns policy?

At Chichlerz, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.

We assure you that all products sold on Chichlerz are brand new, 100% genuine and also the condition of the product also we mention. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. In any case, all your purchases on Chichlerz are backed by STI Buyer Protection for 30 days from the date of delivery, in case you face any issues.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by us, you may request a replacement at no extra cost. Please check the return policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Our's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

What is STI Buyer Protection?

STI Buyer Protection seeks to help Buyers who have an issue with a product as our customer service is unable to provide resolution and the Buyer is unconvinced. Write to us at ceo@chichlerz.com in case you want to raise a dispute. Our CEO looks at each dispute on a case-by-case basis and tries to be fair to you. Buyers are subject to final consent from Chichlerz for settling the dispute.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame - Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks and clothing freebies
- Defective products which are covered under the manufacturer's warranty
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories - Made-to-order / custom jewellery
- Fragile items, hygiene related items

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to us. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention ours address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as we receive the product from you.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:
1. Log into your Chichlerz account and go to the 'My Orders' page
2. Identify the item you want to cancel and click on the corresponding 'View Details' link
3. In the detailed order page, you will see 'Cancel' links against each of the items in that order
4. Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Chichlerz.

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:
1.The item is being shipped together with another order of yours
2.The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:
Chichlerz Wallet - If you choose this option, the amount will be added to your Chichlerz Wallet in the 'store credit' component. Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Chichlerz will complete the cancellation and initiate the refund, depending on your preference.